What Dix Hills Homeowners Say About Top Hat Chimney
Reviews matter here because chimney work happens out of sight. You can watch a painter cut in a line or a plumber sweat a joint. But when a sweep runs a brush up a flue you haven’t seen since you bought the house, you’re taking his word for what he found. That’s why we show every customer the camera footage before we write the invoice. It’s also why Wendell Pike, the owner, still puts his name on every job we finish in Dix Hills. The reviews below come from people who looked at the evidence, asked hard questions, and decided the work was worth paying for. No scripts, no incentives, just what happened.
Recent Reviews
“Wendell and his crew showed up in uniform with a real arrival window, which matters when you’re juggling work calls. They swept our fireplace, ran the camera up, and showed me a section of glazed creosote near the top. He said first-degree is a brush job, third-degree is a glaze. Ours was somewhere in between, so we scheduled a follow-up treatment instead of a full liner replacement. That honesty earned my business.”
Eric R., Dix Hills
“Called after seeing smoke backdraft into the living room. The phone was answered by a person at 9pm, not a call center. Wendell came out two days later, inspected the flue, and found a cracked cap letting rain soak into the masonry. He replaced the cap and crown, showed me the before and after photos, and the smoke issue disappeared. He even waived the trip charge since I’m in the county.”
Travis T., Dix Hills
“I bought a house where the previous owner hadn’t swept the chimney since what looked like the Bush administration. Wendell pulled out a flue full of creosote, showed me the video, and told me plainly what could wait and what couldn’t. He didn’t upsell me on a liner. He said, ‘Your flue doesn’t care how the fire looks. It cares how it breathes.’ We did the sweep, a flue cap, and called it done. The 90-day promise is stamped right on the invoice.”
Emily L., Dix Hills
“The sweep who shows up at your door is the same guy who quotes the job. No subcontractors, no rotating franchise techs. We had a chimney fire scare two winters ago and I’ve been cautious ever since. Top Hat replaced a deteriorating liner with a DuraFlex system and walked me through the entire install. They showed me the old liner sections, the new material, and the final camera scan. It wasn’t cheap, but I saw the proof with my own eyes.”
Scott L., Dix Hills
“Asked for a second opinion on a written estimate from another company that claimed I needed a full rebuild. Wendell reviewed the quote, inspected my chimney, and showed me camera footage proving the mortar joints were solid and the flue just needed a thorough sweep and a new cap. He told me the rebuild could safely wait. That free second opinion saved me over four thousand dollars. You don’t forget that.”
Eric R., Dix Hills
“We bought a house in Dix Hills and the first fire of the season filled the living room with smoke. Called Top Hat on a Sunday afternoon. Wendell answered the phone himself, asked a few questions, and gave me upfront pricing before he even scheduled. He came out that week, found a rusted damper and a clogged flue, fixed both, and gave us the camera report on a flash drive. The number on the phone was the number on the invoice.”
Travis T., Dix Hills
Why Customers Trust Us
The through-line in every review is evidence. Wendell and his crew don’t ask you to trust a verbal summary. The camera footage and a plain-English verdict come with every chimney cleaning in Dix Hills, no exceptions. If the flue needs a sweep, you’ll see the creosote. If a liner needs replacement, you’ll see the crack. If a cap needs replacing, you’ll see the rust. And if the job doesn’t need doing, we’ll tell you that too, because we live here and we run into you again on Saturday. The 90-Day Done Right Promise is in writing on every job we complete. One call brings Wendell back. We’re locally owned, owner-operated, and we’ve been at this since 1999. All technicians are background-checked and arrive in uniform. We offer $40 off any repair over $200, a free second opinion on any written estimate, no trip charge inside the county, and 10% off always for seniors and veterans. When you call (631) 318-8656, a live person answers, around the clock. Ask anyone on your street.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Dix Hills since 1999.