Our Guarantee & Warranty - Top Hat Chimney

The Top Hat Chimney Guarantee

We’ve been cleaning and repairing chimneys in Dix Hills since 1999, which means we’ve had almost three decades to figure out exactly what a guarantee should say. Ours is simple: if the work isn’t done right, we come back and make it right. No fine print, no phone tag, no “that’s normal.” Wendell Pike puts his name on every job because he knows he’ll run into you again at the bagel shop on Deer Park Avenue. The 90-Day Done Right Promise is stamped on every single job we complete in writing. One call brings him back. That’s the whole guarantee.

Call (631) 318-8656

What’s Covered

• Workmanship on every sweep, repair, and rebuild. If something we touched fails within 90 days, we fix it at no additional cost to you.
• Parts we install. When we put in a DuraFlex liner, a HeatShield repair, or a copper chimney cap from Copperfield, we stand behind the installation the same way we stand behind our own labor.
• Cleanup. Your living room should look the same when we leave as it did when we arrived, except cleaner around the hearth.
• On-time arrival. Wendell and his crew give you a real arrival window before the truck rolls, and they call if it slips.
• Honest pricing. The number you hear on the phone is the number on the invoice. Always. If the scope changes, you approve the change before a single tool comes off the truck.
• Camera evidence. Every inspection or repair recommendation comes with footage you can see yourself. If we can’t show it to you on camera, we don’t expect you to take our word for it.
• Straight answers on what can wait. If the job doesn’t need doing, we say so. That’s part of the promise too.

Our Satisfaction Promise

If you’re not satisfied, here’s exactly what happens. You call (631) 318-8656. A live person answers, around the clock. You tell them what’s wrong. Within 90 days of the original job, Wendell or one of his crew comes back to your Dix Hills home and makes it right at no charge. That’s the Done Right Promise, and it’s in writing on the paperwork you get when the job is finished. Most chimney companies will tell you a guarantee exists but won’t hand it to you on paper. We do.

And if you got a written estimate from another company and something about it feels off, bring it to us. Wendell will give you a free second opinion, no strings attached. He’s been climbing onto rooftops in Suffolk County for over 29 years, and he’ll tell you plainly whether that liner quote is fair, high, or something you can safely put off. You don’t have to hire us to hear the truth.

Licensed & Insured Backing

A guarantee is only worth the company behind it. Top Hat Chimney is licensed and insured, with a published address and license number you can verify. That’s not marketing language. It means if something goes wrong, there’s a real business standing behind the paper, not a guy with a ladder and a cell phone. Wendell owns the company, answers the phone himself half the time, and lives in the community he serves. When you hire us, you’re hiring a local business with roots in the area since 1999, not a franchise that rotated in last spring. The insurance and licensing are the foundation the 90-Day Done Right Promise sits on.

What to Expect When We Come Out

The guarantee starts before we even get to your house. When you call, a live person answers. You’ll get upfront pricing before the truck arrives. The sweep who shows up at your door is background-checked, uniformed, and works for Wendell directly. He’ll give you a real arrival window, and if something throws him off schedule, he’ll call you. No waiting around wondering.

Once the job is done, you get a written report with camera footage from inside your flue. You see what we saw. If we find third-degree creosote glaze that needs more than a brush, you’ll see it on the screen before anyone asks you to spend a dollar on it. That’s how we do every job in Dix Hills, from a straightforward annual sweep to a full liner rebuild.

Why the Guarantee Matters for Older Homes

A lot of homes in Dix Hills were built in the 1960s and 70s, and many still have their original clay tile liners. Those liners crack. Mortar joints break down. The chimney that worked fine when the house was new has spent five decades absorbing Long Island winters, rain, and freeze-thaw cycles. When Wendell inspects an older chimney, he’s looking for the specific failures those houses are prone to: spalling brick, deteriorated crown mortar, rusted dampers, and hidden gaps between tiles. The guarantee covers the work we do on those chimneys, but it also means we’ll tell you honestly if a repair can wait another season. We’d rather earn your trust than a commission.

Common Questions About Our Guarantee

How long does the Top Hat guarantee last?

Our workmanship guarantee runs 90 days from the completion of the job, in writing, on every invoice. If what we did fails within that window, one call brings us back at no charge. Specific manufacturer warranties on the parts we install vary by brand and product, and we’ll walk you through those before any installation so you understand exactly what’s covered by whom.

Do I need a written estimate to get the free second opinion?

Yes. Bring us the written estimate from the other company, and Wendell will review it against what your chimney actually needs. He’ll tell you if the scope is right, if the price is fair, and if anything on there is unnecessary. You’ll get a straight answer, whether or not you hire Top Hat Chimney.

What if I don’t use my fireplace often? Do I still have standing under the guarantee?

Once a year, burn or no burn. Chimneys break in the off-season too. Animals nest in flues, caps loosen in wind storms, and moisture works on masonry year-round. If you have a sweep done and something we touched fails within 90 days, the guarantee applies regardless of how often you light a fire.

Are the technicians who show up actually your employees?

Yes. Wendell and his crew are the people who show up at your door. They’re background-checked, uniformed, and trained on the specific brands we install, including DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. We don’t subcontract the work and hope for the best.

Standing Offers That Back the Guarantee

These aren’t seasonal promotions. They’re permanent, and they apply every day:

• $40 off any repair over $200
• Free second opinion on any written estimate
• No trip charge for calls inside Suffolk County
• 10% off always for seniors and veterans

If you’re in Dix Hills and your chimney needs attention, call (631) 318-8656. Wendell or one of his people will answer, give you straight pricing, and put the 90-Day Done Right Promise on paper before the first tool leaves the truck. Ask anyone on your street. They probably already know us.

Written by Wendell Pike, Owner at Top Hat Chimney, serving Dix Hills since 1999.